ABOUT US
At Esteworld, we have been providing services in the fields of plastic surgery, hair transplantation, medical aesthetics, dental aesthetics, and eyebrow transplantation since 1994, drawing on our extensive experience in the healthcare sector. With our team of specialists, modern technological infrastructure, and commitment to international quality standards, we offer comprehensive healthcare and aesthetic solutions to patients from Türkiye and around the world.
As part of our international network, we continue to strengthen our global presence through more than 35 offices of our own across different locations worldwide. By maintaining close communication with our international patients, we continuously expand our service network. Our approach, which closely follows scientific advancements, combines safety, comfort, and personalized care.
Esteworld Healthcare Group operates through its Altunizade Mansion, Altunizade Surgical Complex, Ataşehir, and Bahçelievler facilities, strategically located on both the European and Asian sides of Istanbul. With a strong operational infrastructure and a multidisciplinary approach to healthcare, we continue to provide a wide range of services. Supported by a workforce of more than 1,000 employees, we combine our extensive healthcare experience with advanced technologies and a quality-driven service philosophy. Welcoming more than 3,000 international patients every month, our group aims to deliver healthcare services tailored to diverse needs in accordance with applicable regulations and healthcare standards.
As we continue to expand our healthcare network through investments in new facilities, our modern healthcare complex in Altunizade offers comprehensive infrastructure for clinical and surgical procedures, featuring 10,000 m² of indoor space and 25 patient rooms. Guided by our experienced medical team and patient-centered approach, we carefully coordinate every stage of the patient journey, from the initial consultation to post-procedure follow-up care. We prioritize service quality, patient safety, transparency, and satisfaction while ensuring that each stage of healthcare delivery follows relevant standards through personalized assessment and treatment planning.
Esteworld continues to enhance the quality of its healthcare and aesthetic services through its service units certified by the Republic of Türkiye Ministry of Health and TÜV Thüringen, as well as the awards it has received under the European Property Awards. By combining the experience we have gained since 1994 with our international vision, we closely follow industry developments and continuously strive to advance our service standards.
Our Mission
To provide healthcare services in the fields of plastic surgery, hair transplantation, medical aesthetics, dental aesthetics, and eyebrow transplantation, guided by ethical principles, prioritizing patient safety and satisfaction, continuously evolving in line with scientific advancements, and adhering to international quality standards.
By combining our expertise, advanced technological infrastructure, and personalized approach to care, we aim to deliver a reliable, high-quality experience to every patient.
Our Vision
To be among the leading healthcare organizations by building on the experience we have gained since 1994, our team of specialists, advanced technological infrastructure, and extensive international network.
To make a difference in the global healthcare sector through our commitment to service quality, innovation, and reliability, and to become an internationally recognized and trusted reference brand.
Our Values
1. Patient-Centered Approach
The needs of our patients and clients are at the heart of our service philosophy. We embrace an approach that prioritizes safety, comfort, informed decision-making, and patient satisfaction.
2. Ethics and Transparency
We conduct all our processes in accordance with medical ethics, integrity, and transparent communication. We consider building trust-based relationships and providing accurate information to be essential components of our corporate responsibility.
3. Commitment to Quality and Standards
We adhere to applicable legislation, the regulations of the Republic of Türkiye Ministry of Health, and established quality management systems throughout our service processes. Within the framework of the ISO 9001 Quality Management System certified by TÜV Thüringen, we aim to maintain consistent service quality.
4. Science and Technology-Driven Development
We closely follow scientific advancements and technological innovations, continuously striving to improve our medical infrastructure and service processes. Through this approach, we aim to contribute to the advancement of healthcare services and integrate up-to-date practices into our service philosophy.
5. Expertise and Experience
We bring together the knowledge and experience of our professional teams across various specialties through a multidisciplinary approach to healthcare. We support continuous professional development, collaboration between teams, and meticulous attention to detail throughout our medical and operational processes.
6. Commitment to Sustainable Service Quality
We regard maintaining service quality as an ongoing responsibility. From the initial consultation to post-procedure follow-up care, we aim to provide a consistent, attentive, and trustworthy healthcare experience.
7. Holistic Approach to Aesthetics and Health
We approach aesthetic and healthcare procedures from a holistic perspective, taking individual needs and medical assessments into consideration. We prioritize personalized evaluation processes that reflect each individual’s expectations, health status, and overall quality of life.
8. Global Vision and Cultural Sensitivity
We continue to build on our experience in international healthcare services by adopting an approach that recognizes and understands the needs of patients and clients from diverse cultural backgrounds. We conduct our activities with respect for cultural differences, a commitment to effective communication, and adherence to international service standards.
Stuttgart Office
United State Office
Belgium
Netherlands Office
Londra Office
Italy Office
Bucharest Office
Official Russian Representatives
Kazakhstan Office
Health Tourism in Türkiye
Health tourism is a rapidly growing sector worldwide, playing an important role in showcasing countries’ healthcare capabilities on an international scale. In recent years, Türkiye has emerged as one of the leading destinations for international health tourism, supported by investments in healthcare infrastructure, advancements in medical services, and a highly qualified healthcare workforce.
With its modern healthcare facilities, specialist physicians, experienced healthcare professionals, and advanced technological infrastructure, Türkiye offers a wide range of medical services to international patients. The country’s strategic geographical location, convenient transportation options, rich historical and cultural heritage, and thermal resources further contribute to its potential as a health tourism destination.
Türkiye has developed significant expertise and healthcare service capacity on an international scale, particularly in aesthetic and plastic surgery, hair transplantation, and medical aesthetics. The adoption of contemporary medical practices, accumulated expertise across specialized fields, and emphasis on personalized treatment planning have contributed to the country’s progress in these areas. In addition to medical care, the coordination of supporting services such as accommodation, transportation, and patient assistance plays an important role in enhancing the overall experience of international patients.
Another key factor supporting the development of health tourism in Türkiye is the availability of multilingual communication and coordination services tailored to the needs of patients from different countries. Cultural connections, hospitality, and the careful coordination of services from pre-treatment consultations to post-procedure follow-up care are essential components of the international patient experience. The quality, safety, and continuity of healthcare services remain fundamental to sustainable growth in this sector.
At Esteworld Healthcare Group, we closely follow developments in international health tourism and continue to provide services to patients and guests from around the world through an approach centered on medical expertise, technology, and quality. Our international network, serving patients from approximately 100 countries, reflects our experience in developing healthcare services and patient coordination processes tailored to diverse needs and expectations.
We believe that Türkiye will continue to strengthen its position in international health tourism through its healthcare infrastructure, geographical advantages, and the expertise of its healthcare professionals. As Esteworld, we aim to contribute to this progress by maintaining our commitment to ethical principles, patient safety, transparency, and high standards of service quality.
Our Quality Policy
At Esteworld Healthcare Group, we conduct our activities in the fields of healthcare and aesthetics in accordance with the principles of quality, trust, ethical values, and continuous improvement. We adopt a management approach that prioritizes patient safety, satisfaction, and rights at every stage of our service processes while keeping pace with scientific advancements and technological innovations.
We consider compliance with applicable legislation and relevant healthcare standards, the protection of personal data and privacy, transparent communication, and a people-centered approach to service among our fundamental responsibilities. Our commitment to quality extends beyond the healthcare services we provide, encompassing sustainable improvement across all areas of our operations, from corporate processes to employee experience.
Within the framework of the ISO 9001:2015 Quality Management System, we emphasize improving the effectiveness and continuity of our service processes. Strengthening our technological infrastructure, supporting the professional development of our employees, and regularly evaluating the patient experience are essential components of our organizational development.
Key Elements of Our Quality-Focused Approach
Quality and Compliance with Standards: Conducting service processes in accordance with applicable regulations and quality management system requirements.
Patient Safety and Rights: Ensuring safe healthcare delivery, providing accurate information, protecting patient privacy, and respecting patient rights.
Continuous Improvement: Regularly evaluating service processes and supporting initiatives aimed at ongoing improvement.
Technology and Digitalization: Keeping pace with the latest developments in healthcare and evaluating appropriate technological solutions.
Expertise and Training: Supporting the professional development of employees and strengthening institutional knowledge and expertise.
Occupational Health and Environmental Awareness: Adopting practices that prioritize employee health, safe working conditions, and environmental responsibility.
International Perspective: Understanding the needs of patients from different countries and continuously developing service processes to meet their expectations.
Quality Certifications and Corporate Achievements
At Esteworld Healthcare Group, we approach our quality management and organizational development initiatives within the framework of certification processes and relevant assessment mechanisms. We consider the communication of accurate, up-to-date, and verifiable information regarding our certifications, authorization documents, and awards an essential part of our corporate communication principles.
In our corporate communication materials, information may be presented under the following categories, taking into account the scope and validity of the relevant documents:
Quality Management Systems: Valid quality management system certifications issued in accordance with ISO 9001:2015.
Healthcare Service Authorizations: Valid licenses and authorization documents issued by the Republic of Türkiye Ministry of Health for the organization’s healthcare activities.
Health Tourism Authorizations: Required health tourism authorization certificates issued in accordance with applicable legislation.
Occupational Health and Safety: Practices implemented in compliance with applicable regulations and existing certifications.
Awards and Industry Achievements: Verifiable achievements supported by information regarding the name of the award or certificate, the issuing organization, and the year of recognition.
Memberships in international organizations, scientific collaborations, and participation in industry initiatives may also be communicated separately, based on their scope and current status. This approach supports the transparency, consistency, and verifiability of our corporate information.
Our Commitment to Quality
At Esteworld Healthcare Group, we regard quality not merely as a goal associated with a specific period or outcome, but as an ongoing responsibility that guides all our activities. Through our commitment to patient safety, ethical principles, transparency, and continuous improvement, we aim to enhance our service processes and strengthen our corporate responsibility within the healthcare sector.
Esteworld — Where Beauty Meets Science.
OUR PATIENT COMPANION POLICY
At Esteworld Healthcare Group, we are committed to ensuring that our patients experience their treatment and recovery processes in a safe, comfortable, and peaceful environment. We recognize the importance of the emotional and physical support provided by patient companions throughout this journey.
To maintain patient safety, hygiene, and the smooth delivery of healthcare services, the fundamental rules and guidelines regarding patient companions are outlined below.
1. Conditions for Patient Companions
A patient may be accompanied by one companion, subject to the approval of the attending physician following an assessment of the patient’s medical condition and treatment process.
The presence of a second companion may be considered based on the physician’s approval and the facility’s established procedures.
To protect children’s health and ensure patient safety, we recommend that children under the age of 12 do not accompany visitors to patient rooms.
2. Room Use and Daily Arrangements
Companions are kindly requested to store their personal belongings in the designated wardrobes and help maintain an orderly room environment.
Patient beds are reserved exclusively for patients. Suitable chairs are provided in patient rooms for companions to rest.
Keeping patient rooms, bathrooms, and shared areas clean and organized is essential for maintaining appropriate hygiene standards.
3. Meal Service and Daily Procedures
Meal services for patient companions are provided at the following times:
Breakfast: 06:30–07:00
Lunch: 12:00–13:00
Dinner: 18:00–18:30
Companions are expected to follow the information and instructions provided by our nursing staff regarding hand hygiene, fall prevention, patient safety, and other relevant matters.
Any change of companion must be reported to the ward nurse to ensure continuity of patient care and communication.
4. Important Considerations
Before providing patients with any food or beverages, companions must consult the nursing staff to ensure compliance with the patient’s treatment plan and dietary requirements.
No medical procedures or interventions should be performed without the knowledge and guidance of a physician or nurse.
Companions should be physically and mentally capable of providing appropriate support to the patient.
To avoid disturbing other patients during their rest and treatment, companions are kindly requested to refrain from speaking loudly in shared areas.
To maintain a peaceful environment for patients and other guests, televisions should be switched off after midnight (00:00).
5. General Rules and Special Circumstances
Smoking and the use of tobacco products are prohibited in areas where such activities are restricted under applicable legislation. Alcohol consumption and behavior that violates institutional rules are not permitted.
For patient safety and hygiene reasons, pets are not permitted within the healthcare facility.
In the event of technical issues or security concerns, companions may seek assistance from the ward nurse or security personnel.
Feedback, suggestions, requests, and expressions of appreciation may be submitted to the Patient Rights Unit or shared through the survey forms available in patient rooms.
At Esteworld Healthcare Group, we greatly value the contribution of companions who support our patients throughout their treatment and recovery processes. We sincerely thank you for your cooperation and consideration in following these guidelines and wish you a safe, healthy, and comfortable experience.
Esteworld Healthcare Group
Working together for patient safety, comfort, and satisfaction.
DEVICES
| Altunizade | Köşk | Ataşehir | Bahçelievler |
| Scirion Joulea | Candela (Alexandrite Lazer) | Candela (Alexandrite Lazer) | Candela (3 amount) (Alexandrite Lazer) |
| Fotona (Ndyag, Qswitch ve Fraksiyonel Lazer) | Fotona (Ndyag, Qswitch ve Fraksiyonel Lazer) | Fotona (Ndyag Lazer) | Cynosure (Alexandrite Lazer) |
| Ulthera Hifu (Ameliyatsız Yüz Germe) | Deka Again (Ndyag ve Alexandrite Lazer) | BBL Laser | Soprano (Ice Laser) |
| Golden Needle (Scarlet S) | Soprano (Ice Laser) | Golden Needle (Secret) | Pastelle (Qswitch Lazer) |
| Liposuction (Vaser) | MedioStarr (Diyot Lazer) | Deka Onda (Slimming Device) | Fotona (Ndyag ve Fraksiyonel Lazer) |
| Ozone Device | Golden Needle (Scarlet S) | Deka Schwarzy (Slimming Device) | Golden Needle (Secret) |
| Hair Laser | Ulthera Hifu (Ameliyatsız Yüz Germe) | Hair laser | Selene Cryolipoliz |
| Mesotherapy Gun | Deka Onda (Slimming Device) | Dental Unit Sirona | Deka Onda (Slimming Device) |
| Dental Unit Sirona | Deka Scwarzy (Slimming Device) | Trios 3 Intraoral Scanning | Deka Schwarzy (Slimming Device) |
| Teeth Whitening Device Tecno-Gas Pearl | LPG (Slimming Device) | Owandy Dental Tomography Device | Apollo Duet (Skin Care Device) |
Patient Rights
Right To Access Healthcare Services
- Every individual who applies to our hospital has the right to benefit from all healthcare services without discrimination based on language, religion, race, or religious denomination.
- Our patients have the right to receive information about the diagnostic and treatment services offered by our hospital and how to access these services.
Right To Receive Information And Consent
- Our patients have the right to receive complete information, either directly or through their legal representatives, about proposed medical procedures, the potential risks and benefits of each procedure, alternative medical treatment options, the possible consequences of refusing treatment, and the expected course of treatment. This information must be provided in a language and manner they can understand.
- Our patients have the right to access their medical files at every stage of diagnosis and treatment and to obtain written copies of all their medical records upon submitting a written request.
- Information concerning a patient’s private and family life may not be obtained unless medically necessary or authorised by the patient.
- Our patients have the right to receive information about the appropriate assessment and management of pain.
- Our patients and their families have the right to receive information about how to make decisions regarding organ and tissue donation.
- Our patients have the right to receive clear information about the hospital’s mission.
Right To Identify, Choose, And Change Healthcare Personnel
- Our patients have the right to know the identities, duties, and professional titles of the doctors, nurses, and other healthcare professionals providing their care, as well as the right to choose or request a change of these professionals.
Right To Choose And Change Healthcare Institutions
- Every individual who applies to our institution, regardless of their physical, intellectual, or social characteristics, has the right to benefit to the fullest extent from the available diagnostic, treatment, and rehabilitation services.
- Our patients have the right to choose and change their healthcare institution, provided that they comply with the procedures and conditions established by applicable legislation.
Right To Refuse Or Discontinue Treatment
- Our patients have the right to refuse or discontinue any planned or ongoing medical procedure or treatment, provided that they accept responsibility for any adverse consequences that may arise.
- The physician shall explain the potential consequences of refusing treatment to the patient, their legal representative, or relatives, and obtain written confirmation that these consequences have been understood.
Right To Have Privacy And Confidentiality
- Our patients have the right to receive healthcare services in an environment that respects their privacy throughout the treatment process.
- Our patients have the right to refuse to speak with or see individuals, including visitors, who are not officially affiliated with our institution or who, despite having an official affiliation, are not directly involved in their treatment.
- All information provided by individuals who apply to our institution, as well as information obtained during diagnosis and treatment, shall remain confidential, including after the patient’s death. Such information may only be disclosed with the explicit consent of the patient or their heirs, or pursuant to a court order.
Right To Be Treated With Respect
- Our patients have the right to request an environment that provides adequate visual and auditory privacy during medical consultations and examinations.
- Our patients have the right to receive examinations and treatment in a respectful, compassionate, and welcoming environment, with their personal dignity protected at all times.
Right To Have A Consultation
- Our patients have the right to request a consultation with another specialist, provided that they accept any additional costs involved. Treatment recommended following the consultation shall be administered by the healthcare personnel of the institution where the patient is receiving care, provided that the patient’s attending physician agrees with the recommendation and approval is obtained.
Right To Access To Religious Services
- Our patients have the right to wear clothing specific to their beliefs, observe religious practices, use religious symbols, and receive social and psychological support, provided that these activities do not disrupt institutional services, disturb others, or interfere with medical treatment provided by healthcare professionals.
- Our hospital provides a designated place of worship to enable patients to fulfil their religious obligations.
Right To Access To A Safe Environment
- Every individual who applies to our hospital has the right to feel safe within the institution. Our hospital has implemented the necessary measures to protect the personal safety and property of patients and their relatives, including visitors and accompanying persons.
- Appropriate protective measures have been established for children, individuals with disabilities, and elderly patients who are unaccompanied, alone, or in need of care.
Right To Have Companions And Visitors
- Our patients have the right to receive visitors and have an accompanying person, provided that they comply with the rules established by our hospital.
Right To Submit Complaints, Feedback, And Suggestions
- In the event of a violation of patient rights, our patients and their relatives have the right to request that the hospital’s complaint procedure be initiated, reviewed, and concluded, and to be informed of the outcome.
Healthcare Institution Rules And Practices
- Our patients have the right to receive information about the hospital rules, policies, and procedures applicable to them.
Medical Examination And Treatment Fees
- Our patients have the right to be informed of treatment costs before receiving medical care and to request and obtain a clear, detailed invoice showing the fees paid for the services provided.
Patient Responsibilities
Providing Information
- Our patients are responsible for providing complete and accurate information about their medical history, current complaints, and personal details.
- Our patients must clearly communicate whether they have correctly understood what is expected of them regarding the procedures to be performed.
Following Medical Recommendations
- Our patients are responsible for following the treatment plan recommended by their attending physician and allowing relevant healthcare professionals to carry out the prescribed care plan in accordance with the physician’s instructions.
Refusing Planned Treatment
- Our patients are responsible for any consequences arising from their decision to refuse treatment planned by their physicians.
Complying With Healthcare Institution Rules
- Our patients are responsible for complying with the rules, policies, and procedures established by our healthcare institution.
Showing Respect
- Our patients are responsible for complying with the hospital’s rules and measures designed to prevent disturbances to other patients and their relatives, including excessive noise, overcrowding caused by visitors, smoke, and other disruptive conditions.
Infection Control
- Patients and their relatives are responsible for carefully following all recommended precautions to prevent the spread of infectious diseases.
Payment Responsibilities
- Our patients are responsible for paying the costs of medical examinations and treatments. Patients and their relatives who intentionally damage the institution’s equipment, fixtures, or consumable materials are responsible for compensating the resulting damage.
Patient Visitors
- Our patients are responsible for ensuring that their visitors comply with the rules established by the healthcare institution. These include limiting the number of visitors present at any one time as much as possible, ensuring that visitors do not bring food or beverages, preventing the use of other patients’ belongings, and observing the hospital’s designated visiting hours.
This statement has been prepared in accordance with the Turkish Ministry of Health’s Patient Rights Regulation No. 23420 and the principles adopted in the Declaration of Amsterdam.
ESTEWORLD DISCOVER
Healthy Beauty
