ABOUT US
A privileged experience for healthy beauty!
As Esteworld Health Group, Turkey’s leading provider of plastic and aesthetic surgery services, we have been offering aesthetic services at the highest medical standards since 1994 under the slogan “Healthy beauty!”
We provide our services in the fields of plastic surgery, hair transplantation, dental treatments and medical aesthetics with experts who work full-time in our group and comply with our global quality standards, and we are proud to be a brand that beautifies the lives of thousands of people around the world with its applications that combine comfort and successful results.
We offer you comfortable and luxurious aesthetic services with a total of 4 operating theatres, 17 hair transplantation and 7 dental units, 1 laboratory and 700 personnel in our units equipped with the latest technology devices and materials on both sides of Istanbul; We perform more than 1500 operations per month.
We offer clinical services in our branches in Altunizade -Köşk, Ataşehir and Bahçelievler, and we welcome our guests in our 10,000 square metre, 25-room hospital in Altunizade, which is modern and fully equipped for hospitalisation.
We constantly update our solutions by using the latest technologies that meet the expectations and requests of our guests and compete with ourselves to increase our quality. With our medical facilities, safe and quality service understanding, we create favourable conditions for all our guests to achieve exactly the look they want. Together with our specialised physicians and perfectionist nursing staff, we offer our guests the opportunity to go through all pre- and post-procedure processes with comfort beyond standards.
We are proud that our company, which is certified by the Ministry of Health and TÜV Thüringen (ISO 9001), also has service units awarded by the European Property Awards in the public service areas.
MISSION
To contribute to the development of medicine without compromising ethical principles by providing human-oriented, holistic, sustainable health services in Plastic Surgery Hair Transplantation and Medical Aesthetic applications with an international quality understanding.
VISION
To provide international health services with our expert staff and up-to-date technological infrastructure and to be a reference centre in the world.
OUR VALUES
- We focus on our patients and guests with quality service and successful results.
- We care about the safety of our patients and guests.
- We respect the rights of our patients, relatives and guests.
- We approach our patients and guests with empathy.
- We’re always looking for the best.
- We value our employees with strategic leadership approaches.
- We use creative and innovative knowledge.
Stuttgart Office
France Office
United State Office
Belgium
Netherlands Office
Londra Office
Italy Office
Bucharest Office
Official Russian Representatives
HEALTH TOURISM
Health tourism is a rapidly rising value in the world and in our country in recent years and is a very important alternative tourism type.
Great strides have been made in the health sector in Turkey in recent years. A series of reforms have improved the quality and efficiency of the health system. In addition to public health services, private health services have started to develop rapidly in recent years. Turkey provides services at European standards with its modern hospitals, trained manpower, specialised doctors, technological infrastructure and accumulated experience. Turkey is a centre of attraction in terms of health tourism with its geographical location, health institutions, trained and educated manpower in the sector, thermal springs and natural beauties. With its historical and cultural richness as well as its level of development in the field of health, Turkey is one of the 10 favourite countries of the world. Turkey is the shining star of health tourism with its health facilities that use advanced technology and offer price advantages.
However, Turkey follows the developments in aesthetic and plastic surgery at the same time with the world leaders and even leads many developed countries in new technical applications. Despite the same high health standards and quality of service, Turkey is also more economical than many countries in aesthetic and plastic surgery. Doctors communicate with their patients much more easily due to the warm-blooded characteristic of Turkish people. In addition, foreign patients are welcomed by health counsellors who speak their own language. In our country, Turkey is a preferred country in the aesthetic sector because the continuation of post-procedure service is also better.
Especially in recent years, very successful breakthroughs have been made in health tourism in Turkey. The state also supports the investments of the institutions. First of all, these initiatives have a positive impact on the world’s perception of Turkey. Even when we look at our own statistics, the fact that Esteworld serves patients from nearly 100 countries shows the momentum in health tourism. Considering Turkey’s location, quality service and affordable prices, we are confident that our country will reach an even higher level in health tourism.
OUR QUALITY POLICY
Esteworld Plastic Surgery Health Group;
- To work by keeping the safety and satisfaction of patients and guests at the centre in all processes it offers, taking into account patient rights and responsibilities based on the principle of impartiality and confidentiality,
- To be a reliable, accessible and preferred health group within an understanding that fully meets the needs and expectations of patients and guests,
- To always create a better patient and employee experience with a human-oriented service approach,
- To provide service with scientifically based applications,
- To work in accordance with the laws and regulations and professional ethical principles in line with the demands of guests and patients in order to provide high quality service,
- To closely follow and implement technological developments in order to reduce costs and increase profitability,
- To continuously raise the level and awareness of quality so that all employees become more competent and able to use their talents at the highest level,
- To comply with quality, environmental and occupational health and safety regulations in every service produced,
- To always be in close co-operation with other members of the sector and suppliers based on trust and to contribute to the development of the sector,
- To carry its existing technical, administrative and financial know-how abroad in order to serve the purpose of announcing the name of Esteworld Plastic Surgery Health Group and Turkey to the world more,
- Our Quality Policy is to be an exemplary organisation that respects the society and the environment in which it operates and to contribute to the national economy by continuously improving its business volume.
OUR COMPANION POLICY
In order to assist the patient during treatment and care; the patient’s right and practice to have a companion is available in our hospital, to the extent permitted by the legislation, the facilities of our hospital and the patient’s health condition, depending on the approval of the doctor in charge of treatment. It is our basic policy to realise this application in accordance with the determined procedures and principles.
In terms of the health and happiness of our patients, we would like to emphasise that you should help us on the subject and accompany your patient in accordance with the procedures and principles determined within the framework of our hospital’s accompanying policy.
CHAPERONE RULES:
- The need for a chaperone is decided by the patient’s doctor.
- Accompanying person is limited to one person. If deemed appropriate by the doctor, a second companion may stay depending on the patient’s condition.
- Considering the health of children, visitors under 12 years of age should not be brought.
- Companions should not use the patient’s belongings for their own and the patient’s health and should not sit on the patient’s beds.
- The accompanying person is required to place their belongings in the lockers shown in the clinic. Responsible for keeping the patient room tidy. The companion must firstly use the patient’s room, bathroom and toilets cleanly.
- The attendants are obliged to look after the patients under the instructions of the physicians and to observe the discipline of the institution.
- In our hospital, breakfast is served at 06.30-07.00, lunch at 12.00-13.00, and dinner at 18.00-18.30 in your room.
- The rules of patient care education given by nurses must be followed. (Hand hygiene, fall risk, isolation rules training etc.)
- The ward nurses should be informed about the change of companions.
- Accompanying persons should not take their patients out of the ward or change their bed unless the relevant physician or nurse requests it.
- Companions should not bring food or drink to the patient without permission and should not give any food or drink to the patient without consulting the physician or nurse.
- Accompanying persons cannot perform any application to the patient without the knowledge and approval of the physician and nurse.
- It is recommended that the accompanying person is physically and mentally capable of accompanying.
- Accompanying persons should keep hospital belongings and materials tidy and clean.
- Companions are responsible for the storage and protection of the patient and their personal belongings.
- An attendant who damages hospital property is obliged to compensate for the damage.
- Companions can use the companion chairs in the patient rooms to rest.
- Companions are not allowed to use tobacco, cigarettes and alcohol etc. in the hospital. They cannot use substances, and those who use them will be prosecuted in accordance with the Law No. 4207 on the Prevention and Control of Harms of Tobacco Products.
- Companions should inform the nurse when there is any problem with their patients.
- Accompanying persons are required to leave the patient rooms when necessary (during rounds, when the patient is to be intervened, etc.).
- Accompanying persons must inform the patient’s relatives of any visit ban imposed by the patient’s doctor.
- It is necessary to comply with the warning and warning signs in the health facility and to inform the nurse in charge of the service when a technical problem is encountered.
- You can send your opinions, suggestions, thanks and complaints to the ‘Patient Rights Unit’ or you can submit them in writing via the questionnaire forms in the areas.
- In case of emergency, hospital evacuation areas and emergency exit signs are shown on each floor.
- In order to provide you with a peaceful environment, patients and their relatives should not speak loudly in the patient room and ward corridors and should not disturb the staff and other patients. In addition, it will be appropriate to use the televisions in your rooms in a way not to disturb others and to switch them off during doctor’s rounds and after 24:00. Television remote control, etc. In-room materials should be left in place when leaving the patient room.
- Accompanying persons must comply with hospital rules in general. In case of violation, the accompaniment status of the person concerned will not be recognised.
- When you encounter a suspicious situation or person, you must inform the relevant service supervisor and ask for help from security guards.
- We love our beloved pawed friends; however, in accordance with the quality of the health service we provide and international patient safety standards, we would like to state that pets are not allowed to enter our institution. Thank you for your understanding.
DEVICES
| Altunizade | Köşk | Ataşehir | Bahçelievler |
| Scirion Joulea | Candela (Alexandrite Lazer) | Candela (Alexandrite Lazer) | Candela (3 amount) (Alexandrite Lazer) |
| Fotona (Ndyag, Qswitch ve Fraksiyonel Lazer) | Fotona (Ndyag, Qswitch ve Fraksiyonel Lazer) | Fotona (Ndyag Lazer) | Cynosure (Alexandrite Lazer) |
| Ulthera Hifu (Ameliyatsız Yüz Germe) | Deka Again (Ndyag ve Alexandrite Lazer) | BBL Laser | Soprano (Ice Laser) |
| Golden Needle (Scarlet S) | Soprano (Ice Laser) | Golden Needle (Secret) | Pastelle (Qswitch Lazer) |
| Liposuction (Vaser) | MedioStarr (Diyot Lazer) | Deka Onda (Slimming Device) | Fotona (Ndyag ve Fraksiyonel Lazer) |
| Ozone Device | Golden Needle (Scarlet S) | Deka Schwarzy (Slimming Device) | Golden Needle (Secret) |
| Hair Laser | Ulthera Hifu (Ameliyatsız Yüz Germe) | Hair laser | Selene Cryolipoliz |
| Mesotherapy Gun | Deka Onda (Slimming Device) | Dental Unit Sirona | Deka Onda (Slimming Device) |
| Dental Unit Sirona | Deka Scwarzy (Slimming Device) | Trios 3 Intraoral Scanning | Deka Schwarzy (Slimming Device) |
| Teeth Whitening Device Tecno-Gas Pearl | LPG (Slimming Device) | Owandy Dental Tomography Device | Apollo Duet (Skin Care Device) |
Patient Rights
Right To Access Healthcare Services
- Every individual who applies to our hospital has the right to benefit from all healthcare services without discrimination based on language, religion, race, or religious denomination.
- Our patients have the right to receive information about the diagnostic and treatment services offered by our hospital and how to access these services.
Right To Receive Information And Consent
- Our patients have the right to receive complete information, either directly or through their legal representatives, about proposed medical procedures, the potential risks and benefits of each procedure, alternative medical treatment options, the possible consequences of refusing treatment, and the expected course of treatment. This information must be provided in a language and manner they can understand.
- Our patients have the right to access their medical files at every stage of diagnosis and treatment and to obtain written copies of all their medical records upon submitting a written request.
- Information concerning a patient’s private and family life may not be obtained unless medically necessary or authorised by the patient.
- Our patients have the right to receive information about the appropriate assessment and management of pain.
- Our patients and their families have the right to receive information about how to make decisions regarding organ and tissue donation.
- Our patients have the right to receive clear information about the hospital’s mission.
Right To Identify, Choose, And Change Healthcare Personnel
- Our patients have the right to know the identities, duties, and professional titles of the doctors, nurses, and other healthcare professionals providing their care, as well as the right to choose or request a change of these professionals.
Right To Choose And Change Healthcare Institutions
- Every individual who applies to our institution, regardless of their physical, intellectual, or social characteristics, has the right to benefit to the fullest extent from the available diagnostic, treatment, and rehabilitation services.
- Our patients have the right to choose and change their healthcare institution, provided that they comply with the procedures and conditions established by applicable legislation.
Right To Refuse Or Discontinue Treatment
- Our patients have the right to refuse or discontinue any planned or ongoing medical procedure or treatment, provided that they accept responsibility for any adverse consequences that may arise.
- The physician shall explain the potential consequences of refusing treatment to the patient, their legal representative, or relatives, and obtain written confirmation that these consequences have been understood.
Right To Have Privacy And Confidentiality
- Our patients have the right to receive healthcare services in an environment that respects their privacy throughout the treatment process.
- Our patients have the right to refuse to speak with or see individuals, including visitors, who are not officially affiliated with our institution or who, despite having an official affiliation, are not directly involved in their treatment.
- All information provided by individuals who apply to our institution, as well as information obtained during diagnosis and treatment, shall remain confidential, including after the patient’s death. Such information may only be disclosed with the explicit consent of the patient or their heirs, or pursuant to a court order.
Right To Be Treated With Respect
- Our patients have the right to request an environment that provides adequate visual and auditory privacy during medical consultations and examinations.
- Our patients have the right to receive examinations and treatment in a respectful, compassionate, and welcoming environment, with their personal dignity protected at all times.
Right To Have A Consultation
- Our patients have the right to request a consultation with another specialist, provided that they accept any additional costs involved. Treatment recommended following the consultation shall be administered by the healthcare personnel of the institution where the patient is receiving care, provided that the patient’s attending physician agrees with the recommendation and approval is obtained.
Right To Access To Religious Services
- Our patients have the right to wear clothing specific to their beliefs, observe religious practices, use religious symbols, and receive social and psychological support, provided that these activities do not disrupt institutional services, disturb others, or interfere with medical treatment provided by healthcare professionals.
- Our hospital provides a designated place of worship to enable patients to fulfil their religious obligations.
Right To Access To A Safe Environment
- Every individual who applies to our hospital has the right to feel safe within the institution. Our hospital has implemented the necessary measures to protect the personal safety and property of patients and their relatives, including visitors and accompanying persons.
- Appropriate protective measures have been established for children, individuals with disabilities, and elderly patients who are unaccompanied, alone, or in need of care.
Right To Have Companions And Visitors
- Our patients have the right to receive visitors and have an accompanying person, provided that they comply with the rules established by our hospital.
Right To Submit Complaints, Feedback, And Suggestions
- In the event of a violation of patient rights, our patients and their relatives have the right to request that the hospital’s complaint procedure be initiated, reviewed, and concluded, and to be informed of the outcome.
Healthcare Institution Rules And Practices
- Our patients have the right to receive information about the hospital rules, policies, and procedures applicable to them.
Medical Examination And Treatment Fees
- Our patients have the right to be informed of treatment costs before receiving medical care and to request and obtain a clear, detailed invoice showing the fees paid for the services provided.
Patient Responsibilities
Providing Information
- Our patients are responsible for providing complete and accurate information about their medical history, current complaints, and personal details.
- Our patients must clearly communicate whether they have correctly understood what is expected of them regarding the procedures to be performed.
Following Medical Recommendations
- Our patients are responsible for following the treatment plan recommended by their attending physician and allowing relevant healthcare professionals to carry out the prescribed care plan in accordance with the physician’s instructions.
Refusing Planned Treatment
- Our patients are responsible for any consequences arising from their decision to refuse treatment planned by their physicians.
Complying With Healthcare Institution Rules
- Our patients are responsible for complying with the rules, policies, and procedures established by our healthcare institution.
Showing Respect
- Our patients are responsible for complying with the hospital’s rules and measures designed to prevent disturbances to other patients and their relatives, including excessive noise, overcrowding caused by visitors, smoke, and other disruptive conditions.
Infection Control
- Patients and their relatives are responsible for carefully following all recommended precautions to prevent the spread of infectious diseases.
Payment Responsibilities
- Our patients are responsible for paying the costs of medical examinations and treatments. Patients and their relatives who intentionally damage the institution’s equipment, fixtures, or consumable materials are responsible for compensating the resulting damage.
Patient Visitors
- Our patients are responsible for ensuring that their visitors comply with the rules established by the healthcare institution. These include limiting the number of visitors present at any one time as much as possible, ensuring that visitors do not bring food or beverages, preventing the use of other patients’ belongings, and observing the hospital’s designated visiting hours.
This statement has been prepared in accordance with the Turkish Ministry of Health’s Patient Rights Regulation No. 23420 and the principles adopted in the Declaration of Amsterdam.
ESTEWORLD DISCOVER
